Agentic Automation
Enterprises don't need more bots. They need autonomous workers that handle the work where rules-based automation breaks.
OVERVIEW
What This Means for Your Business
Classical RPA, iPaaS, and BPM each handle a slice of business process — and break the moment a UI changes, a document doesn't fit a template, or an exception appears. AgileX builds reasoning agents that execute end-to-end processes across structured and unstructured work, handling the messy 30% where rules-based automation falls apart.
Our agents are given a goal and a permission scope, then plan, retrieve, decide, act, and report — through typed, idempotent tools with humans approving at the right moments and audit trails on every action. Durable execution sits on Temporal so workflows survive crashes, deploys, and restarts.
We enter through one process per industry — KYC enrichment, invoice exception triage, first-notice-of-loss intake, shipment exception resolution — and ship a measurable outcome inside 90 days. Each engagement contributes to a reusable process library, lowering the cost of the next one.
WHAT'S INCLUDED
Deliverables & Capabilities
Every engagement is tailored to your needs. Here's what we typically deliver.
Process Discovery & Spec
A versioned process definition — inputs, outputs, exception classes, SLAs, owners, approvers, policies — authored in YAML and reviewed in PRs as the single source of truth.
Agent Runtime & Topology
Single-agent for bounded reasoning, crew patterns for parallel specialists, hierarchical for the messy edge cases — chosen per process and built on a custom Python runtime over Temporal.
Typed Tool Layer
Every external action is a typed, idempotent, mockable tool with a JSON schema, idempotency contract, dry-run mode, and reversal contract — connecting NetSuite, Salesforce, ServiceNow, and beyond.
Durable Orchestration
Temporal-backed workflows with retries, compensation, timeouts, and signals for human-in-the-loop — every run is reconstructible from event history.
Multi-Channel Approval Hub
Approvals from Slack, Teams, email magic-link, WhatsApp/LINE, web, or API — with cryptographic non-repudiation, per-process SLAs, and risk-tiered routing.
Process Mining & Outcome Loops
Every run is tagged with downstream outcomes after a configurable window — feeding eval sets, dashboards, bottleneck analysis, and a continuous-improvement backlog.
OUR APPROACH
How We Deliver
A structured process that balances rigor with speed.
Process Selection
Pick a wedge process — invoice exception triage, KYC adverse-media review, shipment exception triage — with high exception volume and a clear ROI hook.
Build in Sandbox
Author the process spec, build the agents and tools, label 50+ eval cases, and run end-to-end dry-runs with mocked side effects until quality clears the gate.
Pilot with Approval
Go live with full human approval on every action, capture outcomes, and tune confidence thresholds and policies against the agreed business metric.
Operate & Expand
Raise auto-execution thresholds for low-risk paths, scope the next process, and operate with weekly reviews, eval-gated releases, and a shared process library.
TECHNOLOGIES
Our Tech Stack
We choose the right tools for each engagement — not the trendiest.
IDEAL FOR
Is This Service Right for You?
Operationally mature enterprises (200–5,000 employees) with RPA in production
Shared-services and BPO centres with high-exception, document-heavy processes
Teams whose RPA maintenance cost is growing faster than coverage
Start a Agentic Automation Project
Tell us about your challenge and we'll show you how AgileX can help. No pitch decks — just an honest conversation.