AI Customer Chatbot
Customer-facing AI is your front door — not a deflection layer. Built for resolution, not just deflection.
OVERVIEW
What This Means for Your Business
AgileX builds production-grade customer-facing AI agents for support, sales, and service — agents that handle inbound conversations across web chat, email, voice, and messaging, autonomously resolve the routine, and gracefully hand off the rest. Not a marketing widget, not a website FAQ, not an MVP.
Every production response is grounded in approved content, not free-form generation. Every resolution executes through typed, idempotent tools — refunds, address updates, rebookings — under policy with confidence thresholds and audit. Hallucination is engineered out, not hoped away.
We pair the agent with your existing contact-center stack — Zendesk, Salesforce, Genesys, Intercom — and a continuous quality discipline of evals, replay, regression gates, and outcome telemetry. Ship a single high-volume intent in 60 days, then expand from there.
WHAT'S INCLUDED
Deliverables & Capabilities
Every engagement is tailored to your needs. Here's what we typically deliver.
Approved-Content Knowledge Layer
A grounded source library with hybrid retrieval (vector + BM25 + reranker), citation, expiry, and approval status — so every answer traces to a sanctioned source.
Agent Operating Procedures
Declarative, versioned specifications of how the agent handles each intent — entry questions, required signals, tools, policy gates, escalation rules — authored in YAML and reviewed in PRs.
Multi-Channel Surface
One brain across web chat, email, voice (with Deepgram + ElevenLabs), WhatsApp, LINE, Messenger, SMS, and in-app SDKs for iOS, Android, and Web — with consistent context across channels.
Agentic Resolution Tools
Typed, idempotent tools that execute customer requests — refund, update, reschedule — through Stripe, Shopify, your CRM, and your OMS, with reversal contracts and full audit.
Human Handoff & Agent Assist
Context-rich transfer to live agents with conversation summary, suggested response, and customer profile — plus a Copilot surface for human teammates handling escalations.
Quality Engineering & Eval Lab
RAGAS-based faithfulness evaluation, replay against new prompts and models, regression gates on every release, and shadow deployments before production traffic.
OUR APPROACH
How We Deliver
A structured process that balances rigor with speed.
Wedge & Discovery
Pick a single high-volume, high-clarity intent — order status, refunds, plan changes — with a measurable 60-day proof window. Audit your knowledge sources.
AOP Build & Eval Set
Author the Agent Operating Procedure, curate the source library, label 50+ eval cases, and tune until faithfulness clears the threshold in sandbox.
Pilot with Supervisor Mode
Go live with humans approving high-risk responses, sample live traffic into the eval set, and tune thresholds against CSAT and resolution rate.
Stabilize & Expand
Raise auto-resolution thresholds as quality matures, scope the next intent, and operate with bi-weekly model and prompt iterations.
TECHNOLOGIES
Our Tech Stack
We choose the right tools for each engagement — not the trendiest.
IDEAL FOR
Is This Service Right for You?
Consumer brands and B2B SaaS with 5,000+ contacts/month across digital channels
Support organisations with cost-per-contact pressure and after-hours coverage gaps
Regulated-industry support functions where every answer must trace to a sanctioned source
Start a AI Customer Chatbot Project
Tell us about your challenge and we'll show you how AgileX can help. No pitch decks — just an honest conversation.